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dragon212 Privacy Policy For Your Account

Our Privacy Policy explains what we collect when you open a dragon212 account, use the mobile lobby, or check DANA, OVO, GoPay and QRIS status.

Clear data purposesWallet record contextAccount access choices
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CONTACT ROUTES

Get Privacy Policy Help Directly

A privacy question should not be mixed with a wallet-status request, so we keep the route specific. Use the support contact shown in your dragon212 account when you need to ask about stored data, a phone-verification record or a payment reference. Include your account identifier and the subject of your request, but do not send a password or full wallet credentials.

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Data access request

Ask us which account details we hold and why they are used. We may request an account step, such as phone verification, before discussing private records with you.

Correction request

If your phone number or account detail is wrong, send the corrected value through the account support route. We will check the request against your existing account record before making a change.

Wallet record query

For a DANA, OVO, GoPay or QRIS reference, share the date and visible status rather than your wallet password. This lets us trace the relevant payment record without collecting unnecessary credentials.

DATA PRACTICES

How We Handle Your Privacy Choices

We treat account data as part of the operating record behind login, phone verification and payment-status support.

Account details

We use your phone number and account identifiers to create the account path, confirm access and connect support replies to the correct record. We do not need your wallet password to investigate a payment status.

Cookies and sessions

Cookies or similar session tools can keep you signed in during a visit, remember basic preferences and help us detect an interrupted login. You can manage cookie controls in your browser, although some account steps may then need repeating.

Device signals

When you move from a mobile login to the lobby, we may receive device and connection signals used to protect the account and identify unusual access. These signals help us check a session without reading unrelated files on your device.

Payment matching

A DANA, QRIS, bank transfer or virtual account reference can be compared with your account request to resolve a receipt or status question. We use the reference needed for that check, not a broader wallet history.

Retention periods

We keep account and transaction records while they support access, dispute handling, security checks or a legal requirement. When a record is no longer needed for those purposes, we remove it or limit its use where practical.

Change requests

You can ask us to correct, access or clarify personal data through the account support route. Include enough detail to locate your record, and we may verify your phone before sharing or changing account-specific data.

Privacy Policy Answers For Indonesia

These Privacy Policy answers address the searches we hear most often before account creation. They cover wallet records, cookies, phone verification, device access and requests sent to dragon212. If your situation is not listed, use the account support route and describe the specific record you want us to check.

We use your phone number to create and protect your account, complete phone verification and connect a support request to the right record. We do not ask you to send a password when you want to ask about, correct or access that account detail.

Yes. The Privacy Policy covers payment references and status details connected with DANA, QRIS, OVO, GoPay, bank transfer and virtual account requests. We use those details to match a receipt or investigate a status issue, rather than to request unrelated wallet history.

You can send an access request through the support contact inside your account. Tell us which data you want checked, such as your phone-verification record or payment reference. We may verify your account first so private details are shared with the right person.

Cookies and session tools may keep your login active and help preserve basic preferences while you move into the mobile lobby. Your browser controls can limit them, but turning them off may require another login or repeat an account step.

We may receive device, browser and connection signals when you log in or open the lobby. We use them for session protection and unusual-access checks. We do not use this process to read unrelated files, photos or messages stored on your device.

We retain account, security and transaction records while they are needed for account access, dispute handling, security checks or a legal requirement. After that need ends, we remove the record or restrict its use where practical and appropriate.

Where local law permits, request a correction or clarification through the account support route. State the field that needs attention and provide your account identifier. We may complete phone verification before changing or disclosing account-specific data.

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